Senior Associate, Document Checker
2 weeks ago
Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
**Responsibilities**:
- Checking of documents under Documentary Credit for both Import and Export.
- Advise documents checking status to client, whether compliance or discrepant.
- Co-ordinate with Processor and or STMO (Structured Trade Middle Office) where applicable on the documents and process flow.
- Ensure adherence to Department SOP, Bank Policies and Guidelines.
- Ensure all transactions and tasks assigned are carried out in accordance with the operating and compliance procedures.
- Ensure smooth processing of day-to-day transactions within stipulated Service Level Agreement.
- Ensure assigned duties and ad-hoc tasks are duly performed.
- Perform trade sanctions screening, LLI checks, identifying red flags and escalate as per Bank Procedures.
- Conduct transaction monitoring, follow-up on end-to-end process handling for structured deals and provide regular status updates to STMO (Structured Trade Middle Office).
- Address any swift query from Bank pertaining to the documents checked and provide appropriate respond for Processor to reply to the Bank.
- Be customer-centric and manage effectively from clients and stakeholders on trade technical query and/or documentary checking status; Provide solutions and/or recommendations.
- Liaison with clients on unclear instructions and obtain proper documentation before handling transaction to Processor.
- Manage daily workflow to meet and exceed client expectations.
- Identify areas for process improvement.
- Achieve to meet Goals Setting (KPI).
- Participate in ad-hoc projects and assignments.
- Participate in assigned UAT and LV for system enhancement and implementation where applicable.
**Requirements**:
- At least 6-8 years working experience within a bank in Documentary Credit documents checking, preferably in the Structured and Commodity finance environment.
- Client service oriented.
- Ability to exercise sound judgement on transaction monitoring and escalation of red flags.
- Good working attitude and positive mindset.
- Ability to work effectively, independently and a team player.
- Strong interpersonal and communication skills with the ability to adapt to the changing needs of the organization and demands of both internal and external stakeholders.
- Work cohesively to build alliances and partnerships with Structured Trade Middle Office (STMO), Regional Trade team, Business Units (RM and GTS) and other stakeholders.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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