Operations Manager

24 hours ago

Kallang, Singapore GMG Full time

**About GMG**

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

**About the role**
- Plan, manage and be responsible for the full operations of the cluster of outlets assigned
- Share objectives with the Store Manager and proposing and implementing any corrective measures
- Communicate and share with the Store Staff the activities/actions to be taken for cases such as complaints, particular requests, replacements, etc. and provide assist and advise in critical situations
- Lead and motivate the retail team towards meeting sales targets and the company’s required standard of customer service
- Build and coach a strong team for retail sales force
- Collate sales, trend data, analyse and review to meet the business objectives and to facilitate planning
- Achieve top line sales revenue and other financial KPIs
- Work with merchandising and warehouse teams to ensure that the right products are distributed to the stores to meet revenue and inventory objectives
- Collaborate with trainers to train and upgrade skills and knowledge of the team in order to meet the needs of the business
- Gather and analyse industry, market and competitor information
- Be responsible for the implementation of all processes and procedures concerning product management (delivery, stockroom management, handling, etc.)
- Ensure a constant and effective information flow between Stores and other functions and in particular concerning products, sales, customers in order to promptly and effectively meet the needs of the market/customers
- Complying with guidelines set for Pricing Hierarchy Structure and suggestions to improve
- Management of own cluster's stock holding and collaborating internally with other ops manager in ensuring stocks are liquidated soonest possible
- Initiate changes to operations to improve businesses with close monitoring on daily business trend
- Any other ad-hoc duties assigned

**About the requirements**
- At least 5 years working experience in sales and distribution of branded merchandise in a retail environment, preferably in Sports and/or lifestyle chain stores
- Minimum 3 years’ experience in managing a cluster of retail stores
- Results-orientated with strong understanding of day to day in store operations
- Effective organisational, management, interpersonal, and oral and written communication skills are essential
- Good knowledge of Microsoft office tools, especially EXCEL is essential
- Energetic and self-motivated individuals highly preferred
- Minimum Diploma in Business management or equivalent

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