Senior Application Support Engineer

2 weeks ago

Singapore Gemini Full time

**Empower the Individual Through Crypto**

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.

At Gemini, our mission is to
**empower the individual** and that includes giving our employees flexibility of choice - our Office Optional Policy allows employees to choose to work from one of our physical locations or from home.

**Select roles that are location-specific will still be eligible for flexible schedules.**

**The Department**:Support

**The Role**:Senior Application Support Engineer

This role will be based in our Singapore office once it is safe to return to the workplace.

**Responsibilities**:

- Maintain and deploy API documentation, accounting for relevant engineering changes for all Gemini APIs
- Assist all support teams with operational tools to help the overall support service at Gemini
- Clearly articulate issues to customers in a way that instills confidence and reliability
- Assist in the on-boarding and certification process of FIX and Web API customers
- Provide second level support to sales and business development teams

**Qualifications**:

- BA/BS degree in technical or engineering concentration
- 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
- Working knowledge of SQL databases and writing well-formed queries
- Excellent communication skills, both written and verbal
- Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance
- Extensive experience with Python or other scripting languages
- Extensive experience with APIs - Experience and passion for cryptocurrency/blockchain technology

**Preferred Qualifications**:

- 5 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
- Extensive project management experience, a PMP certification or equivalent.
- Experience with Datadog, Looker, ZenDesk, Docker
- Front end development experience, and familiarity with HTML, CSS, Javascript o React, Flask for Python web server backend.

**It Pays to Work Here**

We take a holistic approach to compensation at Gemini, which includes:

- Health, Vision and Dental insurance covered at 100% for employees and dependents
- At least 12 weeks paid Parental Leave
- Flexible Time Off
- Business Travel Medical Insurance

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

LI
- #LI-REMOTE

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