Senior/ Application Support Engineer

1 day ago

Singapore Ascentis Pte Ltd Full time

COMPANY DESCRIPTION

A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record that’s well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together - you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level.

Do you have what it takes to be a part of this award winning combination?

DESIGNATION : Ascentis - Senior/ Application Support Engineer

RESPONSIBILITIES
- Responsible for the investigation, workaround resolution, root cause analysis, major incident management
- Manage ticketed query system (JIRA) and ensure comprehensive database of queries and resolutions is kept up to date
- Provide a high level of service to our customers and adhere to our strict SLAs for response and restoration times

QUALIFICATIONS
- Proficient with ASP.NET, VB.NET, TSQL, MS SQL Server,.NET Framework, JQuery, Javascript, CSS, Web Services, XML
- Relevant SQL database experience (Prefer MSSQL)
- Critical thinking and excellent problem solving skills with a strong sense of customer commitment
- Excellent verbal and written communication skills
- Highly motivated with the ability to work independently and in a team environment

OTHER INFORMATION

**Additional Desirable Skills**
- Experience in Continuous Integration Setup and Automation, i.e. build servers
- Knowledge in networking, security, access controls. (TCP/IP, HTTP, Load Balancers, Firewall & Proxies, Active Directory, LDAP)
- Understand support framework like ITIL, ITSM

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