Operation & Customer Experience Associate

1 week ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$2,700 - $4,000 Per Month

**Date Posted**

18 minutes ago

Additional Details

**Job ID**

34546

**Job Views**

1

Roles & Responsibilities

**About the Company**

PolicyPal Tech Pte. Ltd. is one of the leading InsurTech companies in Singapore that believes in bringing tech and insurance together for families and communities to enhance their insurance experience. We also believe in helping the community attain relevant knowledge on financial planning through gamification, and offering in-app credits incentives that can be used to help them get covered. PolicyPal Tech Pte. Ltd. has also built a policy management platform that helps users easily keep track of all their insurance policies on a single app. Since 2016, it has helped over 100,000 users manage their policies.

Under PolicyPal Group, Baoxianbaobao Pte. Ltd. (also branded as ‘PolicyPalFA’,) is wholly owned by PolicyPal Pte. Ltd., is an insurance broker and exempt financial adviser licensed and regulated by the Monetary Authority of Singapore.
**You will be**

Come join a team dedicated to providing the best customer experience of the PolicyPal brand, attracting consumers to learn about personal finance. Here at PolicyPal, we strive to provide opportunities for our team to learn, grow and thrive. You will be working alongside the brightest minds in a fast-paced insurtech industry. You will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We are looking for a meticulous, self-motivated and hands-on individual who is hungry and eager to learn.
**What you will do**:

- Professionally handle a high volume of inquiries from customers and users
- Work with cross-functional teams (i.e. Tech, Marketing and Operations) to streamline processes to facilitate solving customer issues accurately and efficiently
- Understand and deliver business strategies and improve customer service, follow and assist in improving communications guidelines and policies
- Continuously identify work process improvements
- Communicate to team leads and management
- Meet customer satisfaction score and average response time targets
- Always go the extra mile to delight customers
- Assist with the operation team at PolicyPal business and entities, ensure that all policies are followed up promptly

**Requirements**:

- Strong written and verbal communications skills
- Ability to multitask, prioritize and manage time effectively
- Display initiative and willingness to learn with an ability to remain calm and excel under pressure
- Ability to empathize with and prioritise customer needs, maintain confidentiality with highly sensitive information
- Previous experience in a customer-facing role is a plus
- Fresh graduates are welcome to apply

Tags

operation

customer

experience

associate

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