Operation & Customer Experience Associate

5 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$2,700 - $4,000 Per Month

**Date Posted**

18 minutes ago

Additional Details

**Job ID**

34546

**Job Views**

1

Roles & Responsibilities

**About the Company**

PolicyPal Tech Pte. Ltd. is one of the leading InsurTech companies in Singapore that believes in bringing tech and insurance together for families and communities to enhance their insurance experience. We also believe in helping the community attain relevant knowledge on financial planning through gamification, and offering in-app credits incentives that can be used to help them get covered. PolicyPal Tech Pte. Ltd. has also built a policy management platform that helps users easily keep track of all their insurance policies on a single app. Since 2016, it has helped over 100,000 users manage their policies.

Under PolicyPal Group, Baoxianbaobao Pte. Ltd. (also branded as ‘PolicyPalFA’,) is wholly owned by PolicyPal Pte. Ltd., is an insurance broker and exempt financial adviser licensed and regulated by the Monetary Authority of Singapore.
**You will be**

Come join a team dedicated to providing the best customer experience of the PolicyPal brand, attracting consumers to learn about personal finance. Here at PolicyPal, we strive to provide opportunities for our team to learn, grow and thrive. You will be working alongside the brightest minds in a fast-paced insurtech industry. You will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We are looking for a meticulous, self-motivated and hands-on individual who is hungry and eager to learn.
**What you will do**:

- Professionally handle a high volume of inquiries from customers and users
- Work with cross-functional teams (i.e. Tech, Marketing and Operations) to streamline processes to facilitate solving customer issues accurately and efficiently
- Understand and deliver business strategies and improve customer service, follow and assist in improving communications guidelines and policies
- Continuously identify work process improvements
- Communicate to team leads and management
- Meet customer satisfaction score and average response time targets
- Always go the extra mile to delight customers
- Assist with the operation team at PolicyPal business and entities, ensure that all policies are followed up promptly

**Requirements**:

- Strong written and verbal communications skills
- Ability to multitask, prioritize and manage time effectively
- Display initiative and willingness to learn with an ability to remain calm and excel under pressure
- Ability to empathize with and prioritise customer needs, maintain confidentiality with highly sensitive information
- Previous experience in a customer-facing role is a plus
- Fresh graduates are welcome to apply

Tags

operation

customer

experience

associate

  • Senior Automation Engineer

    1 week ago

    Singapore Pfizer Full time

    Description Join to apply for the Senior Automation Engineer - AMPS role at Pfizer Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore. Overview Why Patients Need You Whether you are involved in the design and development of manufacturing processes for products or...

  • Office Manager

    1 day ago

    Singapore AMP Design Co Pte Ltd Full time

    Company AMP Design Co Pte Ltd Designation Office Manager Date Listed 14 May 2025 Job Type Entry Level / Junior Executive, Experienced / Senior Executive - Part/TempIntern/TS Job Period Immediate Start, For At Least 6 Months Profession Admin / Secretarial Industry Architecture Location Name Kallang Avenue, CT Hub, Singapore Address 2 Kallang...

  • Associate Director

    1 day ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** **Date Posted** 1 hour ago Additional Details **Job ID** 1631 **Job Views** 1 **Job Description**: **Job Description**: Description Planning duties include, but are not limited to, the following: 1. Review and enhance existing policies, procedures and framework for customer experience, which...

  • Sales Designer

    1 day ago

    Singapore AMP Design Co Pte Ltd Full time

    Company AMP Design Co Pte Ltd Designation Sales Designer / Project Manager Date Listed 14 May 2025 Job Type Experienced / Senior Executive - Full/PermFree/ProjIntern/TS Job Period Immediate Start, For At Least 6 Months Profession Architecture / Interior Design Industry Design Location Name Kallang Avenue, CT Hub, Singapore Address 2 Kallang...

  • Customer Experience Associates

    7 days ago

    Singapore WORLD MODE SINGAPORE PTE. LTD. Full time

    **Company Overview** Our brand is centred on storytelling, authenticity, and creating memorable experiences for our customers. We offer a thoughtfully curated range of products backed by a strong brand philosophy and a passion for service. We believe in forming long-lasting relationships with our customers through sincere engagement and exceptional service...

  • Customer Experience Associate

    1 day ago

    Singapore DANAMIC PTE. LTD. Full time

    As a Customer Experience Associate, you will be primarily responsible for venue bookings and hostings, achieving customer satisfaction and success, and upkeep and cleanliness for DANAMIC’s premises and venues. You will be part of a dynamic team, empowered to provide top-in-class venue and customer service to our range of private, industry, and corporate...

  • Customer Experience Associate

    1 week ago

    Singapore ELA Full time

    Location: Central CBD - Compensation: Base Pay + Performance Bonuses **About the Role** We’re seeking an enthusiastic and service-driven **Customer Experience Associate** to join our team. You’ll be the first point of contact for our customers, delivering personalised support and creating meaningful experiences. This role is perfect for fresh graduates...

  • Customer Experience Associate

    7 days ago

    Singapore The Boutique Group of Companies Pte Ltd Full time

    The Boutique Group of Companies comprises of four companies established in Singapore: **Responsibilities**: Boutique Education - Using in-house system to schedule classes, change appointments - Schedule Assessments for potential students - Maximise the tutors’ schedules to ensure they are hitting their target number of class per week - Ensure the CRM...

  • Customer Experience Associate

    1 day ago

    Singapore DADACONSULTANTS PTE. LTD. Full time

    Our client is a **fast-growing technology company**specializing in **artificial intelligence**. As part of their growth, they are looking to hire a **Customer Experience Associate**to enhance user engagement, streamline feedback processes, and manage internal knowledge resources. **Responsibilities**: Track and report user-submitted bugs, working closely...

  • Sales & Service Associate

    5 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...