Client Renewal Specialist, Workplace

18 hours ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $5,200 - $10,400 Per Month**Date Posted**
- 3 hours agoAdditional Details

**Job ID**
- 58553**Job Views**
- 2Roles & Responsibilities

The Workplace Client Renewal Specialist is a high-impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal person is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimising customer churn, retaining revenue, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes.
Renewal Specialists are responsible for ensuring win-win financial terms and strengthening partnerships with existing customers.

RESPONSIBILITIES
- Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
- Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal
- Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal stakeholders in order to develop resolution strategies
- Collaborate with internal stakeholders such as leadership, customer success, legal, revenue operations and product management to develop strategies for upcoming renewals
- Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, quotes and forecasting
- Achieve financial and strategic revenue targets
- Evaluate your portfolio to prioritize time to render the most favorable outcomes
- Leverage customer data and behavior to assess the health of each renewal

MINIMUM QUALIFICATIONS
- 2+ years of experience within Renewal Management and/or Account Management and/or Customer Success
- Strong negotiation skills with experience driving contracts to completion on time
- Bachelor’s degree

PREFERRED QUALIFICATIONS
- 4+ years of experience within Renewal Management and/or Account Management and/or Customer Success - ideally within SaaS offerings
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
- Experience in a quota-carrying sales role with proven achievement
- Strong process management, financial acumen and contractual engineering skills
- Ability to react and adapt to potential rapid shifts in priorities
- Strong level of urgency, organization and prioritization skills
- Ability to project manage the renewal cycle, involving stakeholders strategically and in using resources
- Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Tags

client

renewal

specialist

workplace

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