Branch Manager

1 day ago

Singapore Big Corridor Sdn Bhd Full time

**Job Title: Branch Manager**

**Reporting Line: Area Sales Manager**

**Role Overview**:
The Branch Manager is responsible to support the Area Sales Manager on overall business results, sales budget, operational excellence as well as continued sales growth for the assigned branch. He/She is also required to support the whole team on operational scope and foster a positive environment according to Porcelain’s operational standards.

**Responsibilities & Duties**:

- Oversee the activities and performance of the branch(s) assigned and executing business continuity plan when necessary
- Ensure the success of business results and sales budget by proposing a business plan to the Sales & Operations Manager
- Monitor and ensure ratings for Daily Client Satisfaction Survey (DCSS) and Net Promoter Score (NPS) meets KPI
- Timely submission of rosters, sales, and operation reports
- Involve in the planning and execution of all marketing and tactical promotion mechanics
- Support and coordinate with marketing on lead generation.
- Lead and manage monthly target setting for each therapist
- Manage customers package plans by working closely with Client Relations and Customer Success team
- Coach & lead the sales teams on Porcelain selling methods and tools
- Resolve, track, and monitor customer feedback and complains
- Maintaining the store standard through monthly store audit, identifying, and solving areas of improvement.
- Lead and responsible for store audit and inventory checks
- Regular staff performance evaluation and identify performance gaps
- Developing sales team through motivation, counselling, and meeting to the standard of Porcelain Treatments and Product knowledge
- Recognise employee achievements and encouraging excellence in the work environment
- Coordinate trainings when there is new product and treatment offerings
- Interact with customers on a regular basis to ensure satisfaction and gain useful feedback

**Job Requirements**:

- Minimum 6 years of experience in Beauty/Spa industry and experience managing a team
- Sales experience is an added advantage
- Digitally proficient and MS Office Application (Words, Excel & PowerPoint)
- Strong communication and interpersonal skills
- High-level of initiative and service orientation
- Team player with positive attitude and pleasant disposition

**Salary**: $3,000.00 - $3,600.00 per month

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- team management: 6 years (preferred)
- Beauty/Spa: 6 years (preferred)
- Retail sales: 6 years (preferred)

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