
Production Support Analyst
1 day ago
**Role**: Production Support Analyst
Expereince: 3 to 5yrs
**Job Description**:
1. Provide 24x7 production support onsite / offsite
2. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
3. Manage and respond to users on timely manner.
4. Log incident ticket for production issues and user queries
5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release
7. Follow up on defect and incident closure and meet incident closure KPI
9. Make sure system availability as per respective agreed SLA
10. Support EOD batch run
12. Provide support to System Engineers on server level patches / upgrade as and when applicable
13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release
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Treasury System Support Analyst
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