Production Support Analyst

2 days ago

Singapore SAKSOFT PTE LIMITED Full time

**Experience**: 10+ Years

**Role**: Production Support Analyst

**Key Skills**:

- SQL, Maria DB, Splunk, Junit, Mockito
- Red Hat Linux, Shell Script, Java, React JS,

**Key Responsibilities**:

- As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.
- Update Jira, Confluence with change details.
- Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.
- Diagnose problems raised by level 2 support / service recovery.
- Coordinate with testing team to ensure defects are addressed on priority.
- Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.
- Ensure code merged on regular basis to git.
- Take end-to-end ownership on production defect fixing until released to production.
- Guide and manage offshore team.
- Perform root cause analysis for major incidents

Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results

**Key Requirements**:
**Education**:

- Bachelors’ Degree in Computer Science or related field.
- At least 8 years of JEE development experience
- 3 years of experience on L3 production support

**Essential**:

- Hands on technologist with immense interest in trying out new architectures, frameworks, programming languages or concepts.
- Experience in development of Microservices using Spring boot.
- Exposure to following:

- Apache Camel integration framework, Object Design and Modelling, DevOps (Git, Jenkins, Maven, Artifactory, Sonar cube, etc.), IntelliJ, Oracle, Maria DB,
- A professional with extensive knowledge and experience in using the Splunk platform to analyse data, create reports, and visualize information.
- Experience in developing with testing frameworks such as Junit, Mockito.
- Hands on experience on shell scripts and proficiency in using Linux/bash shell.
- Understanding of Continuous build and Integration methodologies.
- Experience in integrating and using wide variety of open-source technologies and cloud services.
- Go getter attitude in getting things done with mínimal supervision.
- Able to work extended hours and over weekends to support Prod releases / investigation of Incidents.
- Respond and participate in major incident responses (24x7)
- Experience working in a L3/L2 preferable.
- Support SIT and UAT of code or configuration fixes.
- Escalate and track appropriate problems for software vendors to provide permanent fixes.
- Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.
- Prepare and test deployment plan, and seek approval for deployment from change control forum

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