Retail Manager, Worldwide Cruise

2 weeks ago

Singapore CHAN BROTHERS TRAVEL (PTE) LIMITED Full time

**Job Summary/Objective**:
As a Retail Manager for our worldwide cruise operation, you will play a pivotal role in overseeing various aspects of our retail business. Your primary responsibilities encompass sales and customer service, sales and marketing, staff management, and budget oversight. Your goal is to ensure a seamless and successful operation while maintaining a high standard of customer service.

**Responsibilities**:
1. Promote our travel packages and cruise-related products to potential customers.

2. Collaborate closely with the product development team to enhance awareness and boost sales of destinations, tour packages, and services.

3. Plan monthly staff schedules in advance to ensure adequate manpower during daily office operating hours.

4. Recruit, train, and manage sales staff.

5. Manage the budget for the sales counter, ensuring expenses are within budget while maximizing sales and profits.

6. Monitor and improve staff performance to meet sales targets.

7. Verify booking accuracy upon reservation.

8. Resolve customer complaints beyond individual staff capabilities.

9. Address and rectify staff mistakes and negligence, preventing losses due to incorrect bookings and tabulation errors.

10. Collaborate with the product development team to increase awareness and sales of destinations, tour packages, and services.

11. Coordinate workforce and setup for road shows and travel fairs.

12. Respond to inquiries via online platforms forwarded by eCommerce.

14. Provide customers with information on travel terms and conditions, including cancellation policies.

**Requirements**:

- Degree or diploma in travel and tourism, hospitality, business administration, or a related field is preferred.
- Previous experience in a customer-facing role, preferably in the travel industry.
- Strong leadership skills to effectively manage and motivate a team of sales staff.
- Excellent communication skills, both verbal and written in English.
- Strong selling skills are necessary to drive revenue growth and meet sales targets.
- Excellent customer service skills are essential to ensure customer satisfaction and encourage repeat business.
- Effective task prioritization and time management skills.
- Ability to identify and resolve issues quickly and effectively, especially in critical situations.

**Remuneration & benefits will commensurate with qualifications & experiences.**

THE HUMAN RESOURCE DEPARTMENT

150 South Bridge Road,
07-01 Fook Hai Building
Singapore 058 727

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