Desktop Remote Support Engineer

5 days ago


Singapore DEZIRE TECHNOLOGIES PTE. LTD. Full time

**Job Descriptions:

- **

1. Performed Desktop Support services to users

2. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

3. Perform imaging/re-imaging

4. Perform asset inventories

5. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

6. Updates Incident records

7. Creates and updates work instructions (where necessary)

8. Document standards and procedures (where necessary)

**Job Requirements:

- **
- At least 1 year of experience or more of Windows 10 and Microsoft Outlook Client
- At least 1 year of experience providing desktop remote support
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
- Demonstrate knowledge in the support of workstations, and related components
- Have knowledge with desktop operating systems, including Microsoft Windows 10
- Good verbal and written communication skills
- Good coordination skills
- Ability to prioritize effectively and work with a sense of urgency
- Effectively communicates with teammates and managers



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