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Service Manager
2 weeks ago
Job Title: Service Manager
**Salary**: Up to $4000
Location: Joo Chiat or Sentosa
Working Days/Hours: Mon
- Thurs 5-11pm (Tues off) Fri, Sat & Sun 9 am-11 pm
Benefits: 14 days of AL, Birthday leave, Staff discount, Performance bonus
Job Duties:
- Oversee day to day restaurant operations
- Analyse service quality and customer satisfaction
- Ensure customer satisfaction through promoting excellent service
- Respond to customer complaints with tact and professionally to manage customers’ expectations.
- Ensure the adherence of restaurant standards, service benchmarks and company rules and regulation
- Ensure compliance with sanitation and safety regulations.
- Control operational costs and identify measures to cut waste.
- Taking instructions from Headquarters and execute policies and protocols that will maintain future restaurant operations
- Lead team to implement change
- Ensuring sufficient staffing for Daily Operations
- Train new and current employees on any SOPs and best customer service practices.
- Provide leadership and team building for staff
- Create and maintain the staff schedule and track tardiness and absenteeism
- Provide regular feedback to staff to improve productivity and efficiency
- Interview potential new hires when necessary.
- Handle dispute and disciplinary matters at store level
- Responsible for team motivating and forging a performance driven team.
- Conduct staff performance assessment process
Job Requirements:
- Diploma in Food & Beverage Services Management or equivalent
- Excellent interpersonal and customer service skills.
- Comfortable working long shifts if required and on weekends and PHs
WONG MENG KANG
Superform Consulting Pte Ltd
R1988500 / 15C7536
**Job Types**: Full-time, Permanent
**Salary**: $3,500.00 - $4,000.00 per month
**Benefits**:
- Additional leave
- Employee discount
- Health insurance
Supplemental pay types:
- Performance bonus
- Health insurance
