E-commerce & Inventory Admin Assistant

4 days ago

Singapore Reeracoen Singapore Pte Ltd Full time

Our client is a well-known Korean company, operating duty-free shops overseas, including in Singapore. E-commerce & Inventory Admin Assistant will support mastering data and assist Inventory Planner with related issues
【What you will be working on】
Inventory Support
A. Inventory (Online)
- Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager.
- Coordinate and follow up with Retail Operations to resolve inventory issues requiring physical stock checking.
- Assist the Inventory Planner in validating count results of cycle counts/stock take (during and post)
- Maintain and update records that will be used as references for checking and validation of items

B.Master Data
- Assist Inventory Planner with checking items or price tag issues and reporting promptly to Merchandising Team
- Liaise with Retail Operations in the printing of new price tags for items with correct price tags

C. E-Commerce Admin
- Process online orders including printing of packing lists, delivery orders and receipt
- Distribute orders to packers
- Liaison between CAG and frontline staff from goods order and goods delivery
- Track order fulfilment status
- Administrative duties such as filing E-commerce documents
- Assist in E-commerce inventory management, which includes archiving merchandise when is physical Out-of-stock
- Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

D.Customer Care
- Handle online customers’ enquiries, feedback and reservations
- Maintain strong partnerships with other Customer Centre Teams & Fulfilment Centre
- Keep track (maintain and update) the E-commerce refund/exchange registry of the E-Commerce Team

E.General
- Any other duties which may be assigned by the immediate supervisor/manager from time to time.
- ** Requirement**:
【What they're looking for】
- Diploma in Business Admin or Retail Management
- At least 1 year of relevant admin experience in retail or travel retail work environment experience preferred
- Strong interpersonal skills with a mature disposition
- Prior customer/client service experience is an advantage
- Ability to partner with multiple stakeholders
- Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment
- Knowledgeable in MS Office: MS Excel (i.e., Pivot table, formulas) and MS Word
- Fluent in English and possesses good interpersonal and communication skills
- Open to working in Changi Airport and willing to work on rotating weekends and shifts
- ** Working Hour**: 9:00 ~ 18:00
- ** Benefit**:
【What they are offering】
- Annual Leave: 14 days (Maximum up to 18 days)
- Medical Leave
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage

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