Senior Manager, Service Development

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

DESIGNATION : Senior Manager, Service Development (Children Services)

RESPONSIBILITIES

As the needs of our children users evolve, Care Corner constantly looks for new ways to enhance the effectiveness of our services. The Senior Manager, Service Development (Children Services) performs a crucial role in driving and managing initiatives related to the development of service innovations for the ‘Children Services’. You will be responsible for project management, change facilitation, and stakeholder engagement. In the course of performing this role, you will work closely with various service point/programme managers, as well as partner with relevant corporate functions such as the ‘Strategic Capabilities Unit’ comprising members with design, digital and data expertise. You will act as the primary liaison from the Children Services Group, communicating the business goals and ensuring that the service innovation projects are in alignment with them.

1. Manage assigned service innovation projects; monitor its progress, initiate appropriate corrective actions, as well as the dependencies between projects

2. Cultivate and strengthen relationships with internal and external stakeholders

3. Collaborate with relevant corporate functions with specialized capabilities in a cross-functional team, in the design, development and implementation of the service innovation projects

4. Identify, select and manage suitable external partners and providers in the design and development of the service innovation projects

5. Identify and develop partnerships to facilitate the access of community assets and resources in the ecosystem

6. Facilitate the change adoption process through various interventions such as stakeholder engagement, communication, development and incentive design (where applicable)

**Requirements**:

- 5 or more years of leadership and senior management experience.
- Possess relevant experience in the domain of Children Services.
- Excellent analytical and problem-solving skills, ensuring that the underlying problem is understood, and a robust approach / solution is developed.
- Proficient in systems thinking with the ability to identify inter-dependencies and pre-empt issues.
- Good knowledge of project management and change management techniques.
- Strong communication skills, both written and verbal, and the ability to structure and articulate messages effectively to different stakeholders to gain buy-in.
- Facilitation skills to support collaboration with a range of stakeholders in the ecosystem.
- Independent self-starter and a collaborative team player with strong leadership skills.
- Strength of character, confidence and credibility to effectively challenge issues and positively influence their resolution.

QUALIFICATIONS

Bachelor degree & above