Production Support Analyst

2 weeks ago


Singapore SAKSOFT PTE LIMITED Full time

Experience: 3 to 5 Years

Role: Production Support Analyst

**Responsibilities**:

- Experienced in Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role.
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department, Drive technical remediation in line with agreed non-functional requirements, Evidence continual service improvement of processes and tasks (via automation), Ensures essential process / procedures are followed and contribute to defining standards, Coach and be receptive to coaching to uplift the team’s and your individual knowledge, Communicate complex technical issues to business users in a language they understand, Contribute in effective knowledge management best practices within team and organization.



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