Production Support Analyst

6 days ago


Singapore Encora Digital Inc Full time

Production Support Analyst –Encora Inc. Join to apply for the role of Production Support Analyst at Encora Inc. in Singapore. Key Responsibilities Investigate production incidents to determine root cause; fix defects raised in the production environment and support development for change requests. Update Jira and Confluence with change details. Coordinate with peer developers and the Platform team to have solutions reviewed and code reviewed. Diagnose problems raised by Level 2 support/service recovery. Coordinate with testing team to ensure defects are addressed on priority. Participate in daily defect triage meetings, code handover sessions and other Agile ceremonies. Ensure code is merged on a regular basis to Git. Takes end‐to‐end ownership on production defect fixing until released to production. Guide and manage offshore team. Perform root cause analysis for major incidents. Interface with development, business, Level 2, Shared Services and other teams to achieve desired results. Skills and Experience Experience: Minimum 6 years in production support or related role. Experience with SQL, MariaDB, Splunk, JUnit, Mockito. Proficiency with Red Hat Linux, Shell Script, Java, React JS. Full‐time, On‐site work mode. About Encora Encora is a global digital engineering and modernization partner, providing services in Product Engineering, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. Additional Information Seniority level: Mid‐Senior Employment type: Contract Job function: Information Technology Industries: Construction, Software Development, IT Services and IT Consulting #J-18808-Ljbffr



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