Production Support Analyst

1 week ago


Singapore Encora Full time

PRODUCTION SUPPORT ANALYST

Important Information

Location: Singapore

Technical Skills

  • Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400.

JOB RESPONSIBILITIES

  • Perform root cause analysis on application defects and provide solution for remediation.
  • Prioritize defects and plan for production release based on defect criticality or align with quarterly releases
  • Perform program code development, support end-to-end testing in SIT, UAT and deployment to Production environments
  • Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
  • Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
  • Follow up on defect closure and meet defect closure KPI
  • Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
  • Ensure application documentation is properly updated for each production release.

Requirement

  • Bachelors' Degree in Computer Science or related field.
  • 3 or more years' of Production Support L3 experience across multiple technologies / platform
  • Strong troubleshooting and problem solving skills
  • Strong written, oral communication skills and able to manage user / vendor / customer
  • Has experience with end-to-end development following SDLC
  • Ability to easily adopt to any technology / environment
  • Experienced and have good understanding in Core Banking modules
  • Preferable with knowledge of bulk file transactions and payments domain
  • Familiar with incident and problem management process
  • Familiar with agile methodologies

Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.

Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.



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