Director (Case Management Contact Centre)

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Join to apply for the Case Centre Manager role at Nanyang Technological University Singapore . The Asian Business Case Centre in Nanyang Business School prides itself in developing high-quality teaching cases that capture the dynamics of Asian and ASEAN business environments. We are seeking a dynamic Case Centre Manager to drive our case development...

Join to apply for the Case Centre Manager role at Nanyang Technological University Singapore . The Asian Business Case Centre in Nanyang Business School prides itself in developing high-quality teaching cases that capture the dynamics of Asian and ASEAN business environments. We are seeking a dynamic Case Centre Manager to drive our case development...

The Asian Business Case Centre in Nanyang Business School prides itself in developing high-quality teaching cases that capture the dynamics of Asian and ASEAN business environments. We are seeking a dynamic Case Centre Manager to drive our case development strategy, oversee the Centre's operations, and strengthen our global profile. This is a unique...

Case Centre Manager page is loaded## Case Centre Managerlocations: NTU Main Campus, Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R The **Asian Business Case Centre** in Nanyang Business School prides itself in developing high-quality teaching cases that capture the dynamics of Asian and ASEAN business environments. We are seeking a...

Case Centre Manager page is loaded## Case Centre Managerlocations: NTU Main Campus, Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R The **Asian Business Case Centre** in Nanyang Business School prides itself in developing high-quality teaching cases that capture the dynamics of Asian and ASEAN business environments. We are seeking a...

**What the role is** - Lead and oversee the Call Centre’s operations which includes collaboration with key stakeholders for triaging and timely conveyance of C+ cases to the appropriate care facilities. - Work in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

We are looking for a Contact Centre Manager to oversee daily operations, drive team performance, ensure service excellence, and lead continuous improvement across all processes and services. Job Responsibilities Lead day-to-day operations to ensure all service level targets are consistently met Proactively manage operational and resource matters, such as...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...