IT Service Engineer

4 days ago

Queenstown, Singapore Bruker Full time

Overview:
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

**Responsibilities**:
**Areas of Responsibilities**:

- Monitors and track incident, service request in IT ticketing system. Responsible for dispatching and escalating ticket to next support level. Continuous monitoring and forward movement of end user issues until they are resolved.
- Manage and operate the installation/delivery of all End User Device including Desktops, Laptops, Monitors, Phones, Printers and Mobile device.
- Responsible for all PC heath status; ensure all computers are properly patched and virus protected.
- Provide assistance to users regardless of their geographical location.
- Performing any other IT related duties including on-demand project.
- Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.
- Prepare and participate in disaster recovery and unscheduled shutdown drills
- Prepare report as request by management.
- Willingness to travel up to 30% in Asia Pacific
- Any other ad-hoc tasks assigned

Qualifications:
**Preferred experiences and qualifications**:

- Minimum Diploma level (preferred) in a Computer Science or equivalent
- ITIL foundation certification highly preferred
- Some working knowledge in an IT Support Organization
- Preferably 1-3 years of related working experience
- Experience in handling different level of end users
- Experience in handling user request and communicate expectation

**Technical Skills**:

- Working knowledge of Microsoft Server and Active Directory
- Working knowledge of Microsoft Technology in General
- Working knowledge of Windows Operating System
- Excellent administration and reporting

**Personal & Organizational Skills**:

- Good problem-solving skills.
- Good communication skills, written and verbally across all levels of the business
- High analytical problem solving and troubleshooting skills
- Excellent task management skills
- Customer service focused
- Fluent communication skills in English - both written and verbal

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

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