Senior Executive
6 days ago
Job Duties**AREAS OF RESPONSIBILITY**
- Plan, develop and establish regional level strategy for service offices (ASO) and business partners (CBP), support their business to grow with various service innovation schemes.
- Analyse, monitor and understand market conditions, competitors’ trends, customers' requirements to determine and implement industry best practices.
- Encompass all aspects of service marketing support including: direct response campaigns, through the line marketing, collateral, sales tools development and product launches.
- Provide process re-engineering expertise and/or business expertise to uncover root cause issues and develop solutions to address those issues effectively. Solutions including Help Desk support structure, Dispatching Processes, On-Site Repair Work Flow etc.
- Planning and supporting the development of IT and service business related projects.
- Responsible for supporting integrated strategic business plan with internal resources/outsourcers to improve service efficiency, customer satisfaction, cost reduction and business profitability.
- RequirementsAt least a degree holder.
At least more than 3 - 5 years experience in relevant fields.
Project Management experience is required.
Posses relevant IT knowledge.
Posses a patient, friendly and pleasant attitude
Product & Service business knowledge in printing product and software
Ability to analyse service profitability and evaluate cost saving effects.
Understand service P/L and decision making for next action.
Innovative thinking.
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