Operations Manager

5 days ago

Singapore TRUST VISION PTE. LTD. Full time

**Key Responsibilities**:

- **Oversee Daily Operations**: Manage the overall operations of the restaurant(s), including front-of-house and back-of-house activities to ensure efficient service and smooth workflow.
- **Team Leadership**: Supervise, train, and develop staff, including chefs, servers, and support staff, ensuring they provide high-quality service aligned with the restaurant’s vision.
- **Customer Experience**: Uphold high standards of customer service, ensuring a premium dining experience for all guests, handling customer feedback, and resolving complaints promptly.
- **Menu Development & Execution**: Collaborate with the executive chef to ensure the authenticity of the Japanese menu, food presentation, and quality.
- **Inventory & Supply Chain Management**: Oversee ordering, receiving, and inventory control for all food, beverage, and supplies, ensuring mínimal waste and optimal stock levels.
- **Budgeting & Cost Control**: Monitor and manage restaurant budgets, including food cost, labor cost, and operational expenses to meet financial targets.
- **Marketing & Promotions**: Work with the marketing team to develop and implement promotions, events, and seasonal menus to attract and retain customers.
- **Health & Safety Compliance**: Ensure the restaurant complies with all health, safety, and hygiene standards, as well as food handling regulations.
- **Vendor Relationships**: Maintain good relationships with suppliers, especially those providing specialty Japanese ingredients, negotiating favorable terms where possible.
- **Customer Engagement**: Cultivate and maintain relationships with VIP and repeat customers, ensuring personalized service and dining experiences.

**Requirements**:

- **Experience**: Minimum 5-7 years of experience in F&B management, preferably in a Japanese restaurant or an F&B outlet specializing in Japanese cuisine.
- **Knowledge of Japanese Cuisine**: Strong understanding and appreciation of traditional and modern Japanese cuisine, dining culture, and beverage pairings (including sake and Japanese tea).
- **Leadership Skills**: Proven experience in leading, managing, and motivating large teams, including kitchen and service staff.
- **Customer Service Expertise**: Strong focus on customer satisfaction and guest engagement, with the ability to handle high-end clientele.
- **Operational Skills**: Excellent organizational, problem-solving, and multitasking abilities to manage daily operations efficiently.
- **Budgeting & Cost Control**: Strong financial acumen with the ability to manage budgets, control costs, and drive profitability.
- **Communication Skills**: Strong verbal and written communication skills in English. Knowledge of Japanese language and culture is a plus.
- **Computer Skills**: Proficiency in restaurant management software, POS systems, and Microsoft Office (Excel, Word, etc.).
- **Flexibility**: Willingness to work in a dynamic environment with irregular hours, including weekends and public holidays.

**Preferred Qualifications**:

- Experience in managing multi-outlet operations or chain restaurants.
- Knowledge of marketing and social media strategies specific to the F&B industry.

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