Customer Relationship Manager

7 days ago

Singapore LUMENS PTE. LTD. Full time

**Our Team:
Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.

Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.

**Responsibilities**:

- Building and maintaining professional rapport with existing Private Hire Vehicle (PHV) drivers.
- Understand existing PHV drivers and their individual needs and demands and address the issues accordingly.
- Provide professional service and advice in order to achieve customer satisfaction.
- Identify and develop problem solving methodologies to resolve customer issues, consolidate customer feedback for marketing team to strategize better retention package.
- Keep customers updated on the latest promotion and product.
- Increase customer retention rate. Know your customers well and resolve their issues /complaints efficiently and effectively.

**Requirements**:

- Minimum 2 years' experience in customer service and at least 1 year of experience in automotive, PHV or related trade.
- Strong communication and interpersonal skills and the ability to build and maintain relationships.
- Excellent product knowledge.
- Possesses positive disposition and self-motivated.
- Strategic thinker and able to analyse and resolve problems quickly.
- Able to multi-task and work efficiently in a fast-paced environment.
- Committed and hardworking. Able to work 5.5 days work week.

**Benefits**:

- Competitive remuneration package
- Attractive performance incentives
- Exclusive Petrol Discount
- Medical and Dental benefits
- In-house Gym

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