Quality & Deployment Consultant

About CloudPay:
CloudPay is the leading global pay solution and winner of GPA’s Payroll Software Supplier of the year award 2021. Listed as a top 100 software company by The Software Report, we provide all employee pay processes - including payroll, payments, and on-demand pay through our cutting-edge SaaS platform and mobile app.

CloudPay draws on 25+ years’ experience to manage global payroll and payments in over 1,500 global entities, for a diverse range of multinational customers, including Visa, Expedia, GSK, and Airbnb. With more than 800 staff across 11 global offices, we value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work.

projects, empowerment to make a difference, and an environment that inspires innovation.

The benefits of working at CloudPay include a competitive compensation package, flexible remote

working, career development opportunities, access to wellness resources, and a vibrant global culture.

We are looking for passionate individuals who maintain a strong desire to succeed.

As a Quality & Deployment Consultant you will be ensuring the needs of the business are met. Working with internal or external stakeholders to define what is needed from the platform to push industry leading technologies even further. You will review processes and platform functionality as one solution. This role is vital to our growing capabilities between external data sources and overseeing the deployment of industry first solutions.

The Quality and Deployment consultant is in charge on ensuring the implementation organisation is fully equipped to implement with a high degree of satisfaction the products or solutions that the company is proposing to the market. It will require to work closely with other departments around the business to ensure the readiness of the solutions that are required to be implemented, such as: Connectivity, Earned Wage Access, and other platform functionality.

Preparing the entry of innovative solutions to the implementation teams will also require deploying the appropriate processes, documentation, and training prior the exposure of such solutions to customers.

Daily duties and main responsibilities:

- Control readiness of solutions (testing, documentation, training,) prior the commitment to get hem implemented by the implementation team.
- Represent the implementation team on the design and development of any new initiative within CloudPay.
- Ensure customer experience is outstanding, by conducting surveys, identifying areas of improvement, create quality plans and work with the process design team in order to get the initiatives in place.
- Work closely with the Process Improvement Team to continuously improve the delivery of new solutions to the internal team and to our customers.
- Work closely with the Product & L&D teams around new functionality releases to ensure the required materials/documentation and training are available and delivered ahead of product launches to ensure timely readiness to deliver this to our customers.
- Project Manage the rollout of new products across the user base

Attributes and Experience Required:

- Working with cross-functional teams with different interests/goals
- Preparing and delivering presentations
- Project Manager / PMO type experience
- Understanding of AGILE
- Process Improvement

Personal Skills:

- Strong communication and people skills
- Assertive action and decision-making skills
- Proactive, process-oriented and good planning skills
- Relationship building and a strong team player

Key Interfaces:

- Leadership team
- SWAT and Audit team (improvement of processes & procedures)
- SP Network Team (service partner alignment)
- Implementation teams (client implementations)
- Product (AGILE)

Key Performance Indicators:

- Number of new services/initiatives implemented for the different departments.
- Number of open and resolved issues.
- Satisfaction of the CloudPay Implementation team
- Speed of delivery to the market
- Improvement of delivery / readiness process to internal teams and the customers
- Completion of project plans in a timely manner

Package and Benefits:

- Competitive annual salary and benefits
- Fully paid annual leave, plus bank holidays
- Flexible remote working
- Birthday leave
- Group Medical Benefit
- Personal and professional development opportunities
- Friendly working environment