Deployment Consultant

1 week ago

Singapore ACCESS PEOPLE (SINGAPORE) PTE. LTD. Full time

**Executive Search**:Our client who is a U.S based IT service provider specialised in servicing Fortune-500 companies around the world on hardware repair and storage services. We are helping them to find the team which will be based in Singapore in replicating the success they have in U.S and Europe.**:
**Description**:
**This role will be responsible for executing client requirements in provisioning and deployment services with a high focus on asset management and systems access for a multitude of clients. You will focus on multiple client’s requirements of systems access and asset management.**:
**Key Responsibilities**:

- Manage asset deployment and redeployment including provisioning of device at customer’s request
- Validate that each image meets the customers’ requirements and internal quality guidelines as provided by the customer
- Partner with internal Hardware Repair Technicians to coordinate any hardware warranty and non-warranty repairs
- Report any discrepancies of hardware/assets/shipments and escalate issues to the appropriate channel/department
- Partner with and leverage other departments within organization to troubleshoot and support client needs within the deployment procedures
- Facilitate shipping and receiving processes for certain client assets coming to and from worksite locations
- Maintain a detailed report of asset transfers and general Inventory management of client assets including an assets life cycle
- On-boarding and off-boarding of hardware and operating systems for client’s new hires and exiting employees
- Collaborate with Sales Development Team to ensure update to compliance of customer’s expectations and changes in processes
- Conduct asset inventory through cycle counts bi-weekly
- Other duties as assigned by supervisor and manager

**Qualifications**:
Must Haves:

- 1+ years experience in ITAM (IT Access Management)
- 1-2+ years of experience in Customer Service or Customer Relations
- Bring a positive attitude, and contribute to the entire service department through the flexibility and willingness to jump in where needed.
- Committed to staying current on technology and procedures
- Comfortable with written and verbal communication
- Reliable and maintains regular and punctual attendance
- Understands and excels working within deadlines
- Attention to detail/Detail oriented
- Ability to work in a team environment
- Ability to multi task between ongoing projects

Nice to Have:

- 1+ years experience in Shipping & Receiving
- 1+ years experience in a Warehouse environment
- Experience working with NetSuite
- IT Logistics experience
- Data Entry

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