General Manager

**About Us**
The Saturday Movement (TSM) is a ground-up charity that supports low-income elderly and families in Singapore through simple but powerful acts of care — providing meals, groceries, and a listening ear every Saturday at Lengkok Bahru. Founded on unconditional love and community spirit, TSM has grown into a close-knit network of volunteers, partners, and beneficiaries who believe nobody should be left behind.

We are seeking a capable and compassionate **General Manager**to oversee our daily operations, programmes, fundraising, and community engagement. This is a hands-on leadership role for someone who is both **deeply operational**and **emotionally attuned**— someone who can run a tight ship while building **a warm, dignified, and human-centered experience**for every beneficiary, volunteer, and community partner.

**Key Responsibilities**

**1. Ground-Level Operations & Volunteer Leadership**:

- Oversee weekly Saturday operations including catering logistics, food distribution, onsite flow, volunteer roles, and beneficiary engagement.
- Maintain a calm, welcoming environment for beneficiaries — ensuring they feel respected, heard, and valued.
- Train and guide volunteers to embody TSM’s values of dignity, warmth, and community care.
- Manage and support home visit teams with sensitivity and coordination.

**2. Organisational Management**:

- Oversee day-to-day administration, including HR, volunteer coordination and vendor/partner liaison.
- Maintain accurate records, SOPs, and regulatory reporting with support from the Board and Treasurer.
- Strengthen internal systems and use digital tools (Google Workspace, Excel, AI-based automation) to improve efficiency.

**3. Programme Oversight & Community Engagement**:

- Supervise the part-time Programme Officer and support staff in executing weekly meal distributions, weekly exercise sessions, other beneficiary engagement activities and ad-hoc events
- Continuously improve programme design and delivery with **beneficiary feedback**and field insight.
- Build strong community relationships with elders, families, and grassroots networks.

**4. Fundraising & Financial Sustainability**:

- Cultivate donor trust by demonstrating both heart-led impact and financial accountability.
- Work with the Treasurer on budgets, expenditure tracking, and financial stewardship of donor funds.

**5. External Relations & Partnerships**:

- Represent TSM to external stakeholders, media, and potential and existing partner organisations.
- Build collaborations with corporates, government agencies, and NGOs
- Support and strengthen community visibility through outreach, publicity, and impact storytelling (social media, newsletters, events) via partners or future staff.

**5. Grants & Reporting**:

- Ensure deliverables are tracked and reported professionally.

**Requirements**:

- **Strong background in ground operations, hospitality, logistics**, or related frontline work preferred — especially in community, social service, or volunteer-heavy settings.
- Minimum 5 years of experience, including at least 2-3 years in a supervisory or coordination role.
- Track record of delivering smooth, dignified, and welcoming experiences for the public or beneficiaries.
- Excellent people management and on-the-ground decision-making skills.
- Tech-savvy: Comfortable with Google Workspace, Excel, and AI-based tools.
- Warm, empathetic, and composed — a leader who **models calm strength**, not just managerial competence.

**Personality Fit**
- **Warm leader**who can calmly handle 50 things going on at once.
- Doesn’t mind rolling up sleeves for logistics and clearing plates.
- **Not corporate**, but not chaotic—someone who finds joy in organizing love.
- Approaches elders with **respect, patience, and care**, not pity.