Associate Director, Client Services

6 days ago

Singapore AON REINSURANCE SOLUTIONS ASIA PTE. LTD. Full time

**What the day will look like**

**Service Advocacy - Treaty Technical Accounting & Claims**
- Lead and manage the Service Advocacy functions for our Treaty Clients domiciled in Asia including day-to-day issues and matters, defining and implementing effective solutions in a timely manner
- Ensure technical accounts and claims are processed, monitored, collected, and settled as per contract term and procedures. Regular updates to be provided to stakeholders as necessary
- Support claims negotiation and settlement of claims
- Support carrier meeting for matters relating to Client Services
- Proactively monitor outstanding balances together with Credit Control team, identify factors that might impact collections and establish solutions
- Identify market trends and insights essential to better decision making of internal and external stakeholders
- Generation of management reporting and presentation of data driven insights relating to Client Services functions

**Leadership & Management**
- Proactive Leadership - ability to mentor, coach, motivate and inspire
- Actively engage with the various teams onshore and offshore within Client Services and cultivate one team mindset
- Develops own and the team’s expertise to effectively meet stakeholder needs by problem solving distinctive solutions

**Skills and experience that will lead to success**
- 8+ years’ experience leading teams in reinsurance / insurance technical accounting or claims space
- Strong understanding of reinsurance contracts relating to technical accounting & claims matters
- Excellent verbal and written communication skills in English with ability to communicate complex concepts in a simple and effective way
- Strong presentation skills to both external and internal stakeholders, leading meetings, defining objectives, and delivering service level agreements
- Strong influencing and negotiating skills
- Experience managing internal and external stakeholder: ability to maintain positive, professional relationships with multiple stakeholders across numerous territories
- People management and leadership skills
- Ability to travel when required

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