Policy Administrator
6 days ago
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
In this role, you will administer and maintain a portfolio of high complexity and ensure the prompt issuance of policy contracts and bills. You will report to Team Lead, Enterprise Business Operations and work closely with Business managers to ensure that policy contracts, premium notices and endorsement are issued within the agreed turnaround time.
Job Profile Summary:
In this role, you will be providing operations support for the Employee Benefits Solution Business (“EBS”) within service turnaround time. As part of this dynamic role, you will report to Section Lead, EBS billing and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirements.
**Job Description**:
- Administer and maintain a portfolio of new or renewal cases to ensure prompt issuance of contracts and bills.
- Process renewals of packaged plans, issue premium notices, policy contracts and endorsements promptly and accurately
- Maintain member records of own portfolio
- Prepare Pruclinicare cards daily
- Dispatch renewal contracts and documents
- Provide support on ad-hoc tasks for the team
Who we are looking for:
Competencies & Personal Traits
- Strong command of the English language (spoken and written)
- Familiarity with human anatomy, general diseases and disease management
Working Experience
- 1 to 2 years of experience in business administration
Education
- Degree in Business or related field of studies
Language
- English
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