Policy Administration and Project Support Executive
2 weeks ago
What the role is
As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.
What you will be working on
- Review and process claims related to the Home Protection Scheme (HPS) and Dependants’ Protection Scheme (DPS).
- Ensure accuracy and completeness of claim documentation.
- Liaise with relevant parties to gather necessary information for claims adjudication.
- Oversee the administration of policies for HPS and DPS.
- Maintain accurate and up-to-date policy records.
- Handle policy-related inquiries and provide assistance to policyholders.
- Provide support to supervisors in project implementation.
- Conduct research and data analysis to contribute to project proposals.
- Assist in the rollout of process enhancements and improvements.
- Maintain proper documentation of claims and policy administration processes.
- Generate regular reports on claims processing and policy administration activities.
- Address customer inquiries related to claims and policy administration.
- Identify opportunities to optimise workflows and increase efficiency.
- Implement changes to streamline administrative processes.
- Undertake any ad-hoc duties assigned, contributing to the overall flexibility and responsiveness of the team.
What we are looking for
- Relevant work experience preferably in insurance claims processing and policy administration.
- Good analytical and research skills for processing claims and contributing to project proposals.
- Good organisational skills to maintain accurate policy records and manage administrative processes.
- Excellent written and verbal communication skills.
- Ability to effectively communicate with internal teams and external stakeholders.
- Good attention to detail to ensure accuracy in claims processing and policy administration.
- Ability to identify issues, propose solutions, and contribute to process enhancements.
- Customer-centric mindset with the ability to address inquiries and provide assistance to policyholders.
- Proficiency in using Microsoft Office Suite and familiarity with relevant software for policy administration.
- Proactive approach to identifying opportunities for workflow optimisation and process efficiency.
- Demonstrating a preference for innovative solutions and interest in exploring automation tools,
What you can expect
- A challenging and rewarding career
- A variety of formal and informal training to enhance your skills in the evolving technology landscape
- Promotion opportunities based on your capability and on-the-job performance
- A friendly work environment with like-minded colleagues to co-create and collaborate together
- A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
- A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
- A comprehensive rewards package
- Annual leave and pro-family leave
- Medical and dental benefits
- Access to recreational activities
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