
Cctv Monitoring Officer #airport
2 days ago
**Core Responsibilities**:
- Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs.Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.
- Coordinate and support overall, trolley, taxi and porter operations.
- Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.
- Provide ad hoc administrative support to Duty Ops Manager when required.
- Alert the respective duty Supervisor on key event of the day.
- Perform any other duties assigned by management.
**Trolley Operations**
- Monitor the supply and demand of trolleys using the associated systems.
- Perform routine checks as stipulated in the SOP.
- Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.
- Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations.
- Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.
**Taxi Operations**
- Monitor the supply and demand of taxis using the associated systems.
- Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls.
- Ensure all terminal workstations and TMS area functioning including verifing and updating the accuracy of information in the taxi systems.
- Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate passengers in queue.
- Plan for taxi supplies and take appropriate action in the administration of taxi coordination.
**Periodic Duties**:
- Generate service utilization reports
- Cover Operations Supervisor’s duties as assigned.
- Cover Duty Manager’s duties in their absence for coordination.
- Undertake ad hoc quality/operations improvement projects/tasks as assigned
**Job Specifications (Qualifications/Experiences)**:
- Diploma in Science/Engineering/ Supply Chain or equivalent.
- Minimum 2 years of supervisory experience in quality/operations functions.
- Possess good interpersonal, communication and organizational skills.
- Confident in managing and influencing stakeholders in TMC.
- Adaptable to change and a good team player.
- Microsoft Proficient
- Able to work on shift duty.
- Able to obtain an Airport Pass (Airside)
- 12 hours shift, Work 4 days off 3 days.
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