Engagement Manager, Public Sector Professional

Extensive hands on experience delivering enterprise-level IT consulting projects using Agile methodologies
- Coached/trained teams on agile and delivery best practices, frameworks and methodologies
- Experience utilizing Agile and Waterfall methodologies to deliver projects
- Experience with Agile and Project Management toolsets (e.g. Miro, Jira, RallyDev)

Job summary

As a Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to expedite stakeholder alignment, team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.

Key job responsibilities

You will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a maxtrxed team to plan, organise and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our WWPS Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected.

You will also provide where required:

- Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.
- Training - coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.
- Partnering - Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.
- Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.
- Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to.

As part of your role, you will be required to travel to customers' site(s) as required.

About the team

About Public Sector Professional Services

AWS Professional Services lead Government, education, non-profits, and healthcare organizations; and their IT providers through their cloud adoption journey and help them achieve their desired business outcomes through AWS leadership and technical expertise. AWS Professional Services optimize the customers' model, reduce risk, and shorten customers' time to value via scientific breakthroughs, creating a broader reach to constituents, and producing productivity benefits, allowing for them to focus on their core missions.
- Project management certifications (e.g., APM, CSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)
- AWS / Cloud Experience and Certifications
- FinancialForce Professional Services Automation (PSA) for Salesforce

What if I don’t meet all the requirements?

That’s okay We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding will set you up for success, including a combination of formal and informal training. You’ll also have a chance to gain AWS certifications and access mentorship programs. You will learn from and collaborate with some of the brightest technical minds in the industry today.