Office of Organisation and Service Excellence
3 days ago
Republic Polytechnic
- Fixed Terms
Closing on 29 Sep 2025
**What the role is**
- This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.
**What you will be working on**
As a Deputy Manager in the Office of Organisation and Service Excellence (OSE), you will lead and supervise a team of Senior Executives and Executives to deliver high-quality, learner
- and staff-centric services across RP’s operational touchpoints. Your key responsibilities include:
- **Team Leadership & Service Oversight**
Provide guidance and supervision to ensure consistent service delivery across a wide range of staff and student-related services
- **Student & Staff Support Services**
Oversee operational processes that support staff and student needs. Ensure services are delivered efficiently and in alignment with RP’s standards.
- **Digitalisation & Innovation**
- **Stakeholder Engagement & Service Excellence**
Collaborate with internal departments and external vendors to ensure service quality and operational readiness. Monitor service performance, gather feedback, and implement improvements to enhance customer experience.
- **Operational Planning & Resource Management**
Manage inventory, contracts, and service schedules to support daily operations. Ensure compliance with institutional policies and maintain accurate documentation.
- **Frontline Operations**
While your main responsibilities lie in backend service operations, you will also work closely with colleagues managing frontline operations to ensure alignment and continuity across service touchpoints. This includes coordinating shared responsibilities and supporting team members who contribute to both backend and frontline functions.
**What we are looking for**
To thrive in this role, you should possess:
- Relevant academic qualifications with at least 5 years of experience in service operations or customer experience.
- Strong leadership and mentoring capabilities, with a track record of managing teams and service delivery.
- Excellent organisational, administrative, and time management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- A proactive mindset with strong analytical skills and a passion for continuous improvement.
- Experience in stakeholder engagement across various levels, including vendors, internal departments, and service partners.
- Experience or interest in AI, automation, or data-driven tools (e.g., Power Automate, Power BI) to improve workflow and service quality is essential.
**About**Republic Polytechnic**
- The first educational institution in Singapore to leverage the Problem-based Learning approach for all its diploma programmes, Republic Polytechnic (RP) has seven schools offering courses in Applied Science, Engineering, Business, Hospitality, Infocomm, Sports and Health, and Technology for Arts, Media and Design. To support Singapore’s national effort to promote continuous, lifelong learning, our Academy for Continuing Education (ACE) offers a wide range of part-time programmes. We welcome you to grow with us Discover a people
This job is closing on 29 Sep 2025.
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