Senior System Administrator

1 week ago

Singapore GREEN LINK DIGITAL BANK PTE. LTD. Full time

**About Us**

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

**Responsibilities**
- Manage systems changes through established change request process & provide status reports to the relevant parties.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
- Monitor the agreed service level (e.g., service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Execute service continuity measures, e.g., backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business.
- Manage budget, resources, and schedule for system implementation/operation activities; ensure deliverables meet client requirements and quality standards.
- Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
- Ensure the management of systems adhere to ITIL best practices / ITSM and methodologies (e.g., change management, release management, incident management, problem management, configuration management).
- Actively monitor system and network performance, ensuring high availability and reliability of infrastructure components.
- Manage and track IT assets throughout their lifecycle, ensuring accurate documentation and compliance with organizational policies.
- Collaborate with cross-functional teams to ensure infrastructure changes are planned, tested, and documented according to established change management protocols.
- Generate and analyse performance metrics and reports, proactively identifying areas for improvement and optimisation.
- Develop and maintain system monitoring solutions to alert the team of potential issues before they impact operations.
- Provide technical guidance to team members while fostering a collaborative and knowledge-sharing environment.
- Stay abreast of industry trends and emerging technologies to recommend enhancements to our IT infrastructure.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 5 years of experience in an IT infrastructure support role.
- Hands-on experience with containers and Kubernetes operations (deploy/upgrade, networking, storage, security, backup/DR).
- Strong knowledge of server technologies (Windows Server, Linux), networking (TCP/IP, DNS, DHCP), and virtualisation (VMware, Hyper-V).
- Experience with cloud platforms (AWS, Azure) is a plus.
- Technical certifications in cloud and system technologies (e.g., CCNA, Microsoft Azure Administrator Associate, VCP, VMCE, CEH) are advantageous.
- Proficient in scripting and automation tools (PowerShell, Bash, Python).
- Familiarity with ITIL processes and best practices in IT service management.
- Excellent troubleshooting skills with a problem-solving mindset.
- Strong communication and interpersonal skills, with the ability to work collaboratively.Motivated team player with attention to detail, capable of working independently as well.

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