Customer Success Manager

**Description
Go1 is on a mission to unlock positive potential through a love of learning. The Go1 platform makes learning easy with thousands of courses in one simple solution. We provide the opportunity for individuals to develop themselves to face the future, and for organizations to achieve their strategy.

Founded in Brisbane, Australia, one of our core values of ''eyes to the climb'' has already seen us grow from our humble beginnings in a garage to achieve a valuation of over USD $1 billion.

As part of our hyper growth in Asia, we are looking to build out a regional sales team based in Singapore.

**The Role**

This is a unique opportunity to join our regional Customer Success team at Go1 to enable and empower L&D leaders to drive a strong learning culture within their organisation. In this role you will:

- Manage a portfolio of customers across various sizes and industries by focusing on customer engagement and adoption
- Build and maintain strong relationships with your customer’s key decision makers and L&D managers by understanding their overall business goals and objectives
- Develop a deep understanding of the Go1 platform and content solutions to drive impact and engagement across your customer base
- Understand trends and advise on best practices / innovative ways to drive their L&D strategy internally
- Create an excellent customer experience and journey to ensure they’re maximising value from Go1 at all stages of their lifecycle (starting with their implementation)
- Become a strategic advisor to your customers and influence change to drive a learning culture across their employees whilst seeking out growth opportunities
- Collaborative mindset and ability to work closely with Support, Product, Marketing and other key cross functional teams at Go1
- Quota-carrying role responsible for focusing on customer growth, engagement and retention

**About You**

**Requirements**:
You are customer-focused, creative, resilient, have an incredibly strong attention to detail and can find solutions that work for both Go1 and our business customers.
- At least 3+ years of B2B SaaS Customer Success, Account Management or similar roles working with accounts of various sizes
- Brilliant written and verbal communication skills; ability to explain Go1 solutions to technical and non-technical people
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Analytical approach to identifying opportunities and proactive problem solving
- Positive attitude, empathy, and high energy with strong time management skills

**About You**
**Requirements**:
Communication is a top priority to you in interpersonal, verbal, and written formats. You are resilient and consistently meet your goals.

You will;
- Establish strong, long-term client relationships
- Communicate with major clients on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet client needs
- Handle complaints and problems in a timely and effective manner
- Act as the liaison between key customers and internal teams
- Identify and approach new potential strategic customers
- Monitor sales performance metrics
- Prepare monthly, quarterly, and annual reports and forecasts
- Proven work experience as an Enterprise Customer Success Manager
- Solid sales experience in B2B environment
- Hands on experience with CRM software and Account management systems
- Understanding of sales performance metrics
- An ability to address customer requests in a timely manner
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation skills with a problem-solving attitude
- Availability to travel as needed

**Benefits**

**Health Benefits**
- Coverage is for employee and eligible dependents:

- Outpatient and Specialist Insurance
- Hospital & In-Patient Insurance
- Travel Health Insurance
- Dental Insurance
- Term Life Insurance
- Personal Accident Insurance

**Other Benefits**
- Access to Go1’s exclusive learning platform
- Travel Discounts
- Cell Phone Reimbursement
- Professional Development Reimbursement
- Wellness Benefits
- EAP