Digital Commercialisation Manager

-Job description

**Some careers shine brighter than others**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a** Digital Commercialisation Manager.**

**Principal Responsibilities**
- Accountable for the end to end Digital Product lifecycle ensuring the maximum Return On Investment (ROI) is achieved
- Working with stakeholders across local market including Data & Analytics, Business Owners, Risk Stewards and Global colleagues to define the product and journey; driving the Digital Product Roadmap to enhance, expose and optimize our customer journeys
- Defines and drives improvement opportunities across customer experience, commercial product sales and digitally native capabilities
- Leverages customer insights and data along with competitor analysis to maximise customer experience
- Responsible and accountable for commercial outcomes in market: P&L management of the delivered product, including commercialization decisions and tracking ROI to ensure it meets the expected targets
- Benefits tracking and reporting post-launch ensuring customer outcomes are met (e.g. NPS, other)
- Responsible for identifying product and customer journey along with customer data requirements specific to the market for inclusion in MM SVS’ backlog
- SPOC for Incident management, Customer complaints and escalations and work closely with country teams to resolve the same
- Supports digital delivery and mobile releases
- Manages all Governance activities related to Platform Management and ensure compliance with all Regulatory & Audit requirements
- Refines the overall digital experience for new capabilities in partnership with Marketing, Proposition, and other key stakeholders
- Research new technologies & services, assess competitors, new entrants, and review digital regulations and put recommendations forward for new capabilities
Requirements
- Energetic, positive attitude and team player
- 3+ years of Digital Product Management experience in building and launching new products and journeys
- Proven experience in designing products and holistic customer experiences whilst having a passion for creating best in class experiences
- Proven experience in Product Commercialisation & tracking of Objectives & Key Results
- Possess a blend of business and technical knowledge whilst having the ability to drive strategy into action
- Ability to formulate and execute key artifacts such as Product Roadmaps and Business Cases
- An entrepreneurial drive to investigate and figure out why things happen using Data & MI whilst having the ability to put robust Business Cases together to justify why the problem needs solving
- Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organization
- Ability to use tools such as Confluence, Jira, Adobe Analytics
- Strong analytical and presentation skills
- Understanding of the external digital market is a strong advantage

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.