IT Support

5 days ago

Singapore Office Secretaries Full time

**Role** **Summary**:
Providing all aspects of IT support services to the Hong Kong, Singapore, Shanghai and Beijing offices. Work with UK to maintain the IT infrastructure within the Asian offices and IT projects.

**Responsibilities**
- Undertaking projects relating to the software and hardware infrastructure. Reporting of major issues to UK IT department, and working with them to resolve such issues.
- To provide training on the IT systems and procedures to new personnel joining the office.

**Requirements**:

- 3-5 years experience in relevant system and infrastructure support
- Good spoken and written English. Strong communication and interpersonal skills.
- Good analytical and problem solving ability.
- Good working experience and knowledge of supporting Windows 10 Professional, Windows Server 2008/12/16, VMWare VSphere, Microsoft Office 2013/16/365, Skype for Business, Microsoft Teams, Telephony, Audio and Video Conferencing, Remote Access and MDM solutions.
- Broad exposure to PC and Server hardware, and peripherals.
- Experience of working in both an administrative, and support role previously.
- At least basic knowledge of networking concepts including LAN switching and WAN routing.
- Experience of SSL VPN / Citrix systems would be an advantage.
- Specific Duties:

- Providing escalation point / assistance for other Asia office IT staff.
- Performing upgrades, deployments and maintenance of software and hardware.
- Performing regular administrative tasks on the systems; e.g. setting and monitoring backups; testing restores; monitoring server and network performance; etc.
- Provide pro-active monitoring, support and troubleshooting with a view to improve the end-user experience of the systems.
- Regular 'floor walking' in Hong Kong office to encourage users to engage with the support services that are provided.
- Providing assistance to UK IT department personnel with maintaining and upgrading the local and Asia IT infrastructure, and new initiatives.
- Provide suggestions / feedback to UK IT on specific enhancements requested / identified for the local offices.
- Liaising with external suppliers in relation to products and services supplied e.g. network connections, maintenance and support services, etc.
- Procurement and installation of additional / replacement hardware and specialised software i.e. software not part of standard Ince deployment (all procurement to be made in conjunction with UK IT regarding compatibility and standardisation where it differs from current install base).
- To ensure appropriate use of the IT systems, and provide guidance to the personnel on best practises and efficient use of the same. Includes providing IT induction training to new joiners.
- Update BCP and ensure recoverability of systems, Disaster Recovery provisioning and testing.
- Use of change management system to record any changes or planned outages in respect of infrastructure elements.

  • Desktop Support Engineer

    3 days ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer

    5 days ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • Application Support Analyst

    1 day ago

    Singapore Neurones IT Asia Full time

    Your job role is to: Technical expertise (70% ) - Be part of the team to provide Project Infrastructure Rollout and Technical Support: including systems architecture and design. - Contribute to project from start to production deployment - Infrastructure ordering/subscriptions on all Non-PRD/PRD environments - Application deployment on PRD environments such...

  • Desktop Support Engineer

    3 days ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring, please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive...

  • Operations Support Engineer

    9 hours ago

    Singapore Neurones IT Asia Full time $80,000 - $120,000 per year

    An operations support engineer will be working with Customer's product team that seeks to design and develop software applications that help Customers to better serve the needs of the people of Singapore.Role:Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and...

  • Desktop Support Engineer- Singapore

    3 days ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • HelpDesk Support Engineer

    9 hours ago

    Singapore Neurones IT Asia Full time $40,000 - $60,000 per year

    We are looking for HelpDesk Support Engineer and your role is defined as below:RoleMonitor and observe system alerts or out of the normal system behaviours.Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate.Perform consolidation of records for reporting for monitoring,...

  • Tivoli Application Support

    7 days ago

    Singapore Neurones IT Asia Full time

    We are looking for a Tivoli Expert for one of our clients. Your job scope is as follows: Overview Job Title: Global Talent Acquisition Specialist | Expert in Full-Cycle Recruitment & Employer Branding | Proven Success in APAC Regions Responsibilities Administer, configure, and maintain Tivoli Workload Scheduler (TWS) or equivalent workload automation tools....

  • Desktop Support Engineer- Marina Bay

    1 day ago

    Singapore Total IT Global Full time

    Desktop Technician will provide day to day local Required Technical Skills - Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting. **We are hiring for Desktop Support engineer/Desktop Support Field engineer role across...

  • Desktop Support Field Engineer- Singapore

    5 days ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...