Relationship Manager

Dynasty Travel’s core business units include:
**B2B travel solutions (targeting Singapore-based corporations)**
- Corporate air ticketing and FIT services (e.g. hotel, transport bookings) for employees
- MICE (mainly overseas meetings & incentives) trip planning and execution support for management and high performing staff
- Travel concierge services for hotels, banks, membership clubs with affluent clientele base

**B2C travel solutions (targeting affluent travellers from Singapore and other countries)**
- Group Series Tours with fixed itineraries, pre-determined departure dates and minimum group size (for those who prefer cost efficient travel solutions and enjoy travelling and making new friends with like-minded people)
- Private / Bespoke Tours with personalized itineraries, no fixed departure dates nor minimum group size (for those who prefer to travel solo, with family or friends)Rails / Cruises (3rd party products featuring top brands like Royal Caribbean, Resorts World Cruises, Regent Seven Seas, Eastern Oriental Express, etc)

**Notable media mentions**:
**_Looking for customer oriented, highly adaptable, and resourceful individuals
- **

**Job Summary**:
As a Relationship Manager at Dynasty Travel, you will be the primary contact for both existing and new clients, providing personalized travel consultation and end-to-end service. Acting as the face of the company, you will build and maintain long-term relationships, understand client needs, and recommend suitable group, private, or bespoke travel solutions. Your role is a blend of sales, service, and client care, requiring a high level of professionalism, product knowledge, and customer engagement.

**Key Responsibilities**:

- Manage and grow a portfolio of individual and corporate clients by providing personalized travel consultancy and after-sales support
- Serve as the first point of contact for walk-in clients, referrals, and leads—guiding them through available travel packages or creating tailored itineraries
- Understand client profiles, preferences, and travel goals to recommend suitable group tours, private journeys, or bespoke experiences
- Build strong client relationships through regular communication, updates on promotions, loyalty incentives, and proactive follow-ups
- Identify upselling and cross-selling opportunities (e.g., travel insurance, visa services, upgrades, premium add-ons)
- Collaborate with the Product and Concierge teams to develop custom itineraries for high-value clients or complex travel needs
- Handle all administrative aspects of the customer journey—quotations, booking confirmations, payments, travel documents, etc.
- Attend networking events, client appreciation events, and industry functions to generate new leads and expand brand presence
- Track customer satisfaction, manage feedback, and resolve service issues promptly to uphold service excellenceMaintain accurate client records using CRM tools and provide regular sales reports and activity updates to management

**Requirements**:

- Diploma or Degree in Business, Hospitality, Tourism, or a related field
- Minimum 2 years of experience in a customer-facing, relationship management, or account servicing role (e.g., travel consultant, personal banker, concierge, client advisor, airline)
- Strong interpersonal and communication skills with a client-first mindset
- Proven ability to build and maintain high-trust relationships and manage service expectations
- Passionate about travel, with a good understanding of global destinations and travel trends
- Sales-driven, self-motivated, and goal-oriented
- Well-groomed, confident, and professional with strong presentation and product advisory skills

**What We Offer**:

- Competitive base salary + uncapped commission structure.
- Travel perks and discounted industry rates.
- Continuous training and career development opportunities.
- A vibrant, ambitious team culture where high performance is rewarded.The chance to be part of an exciting journey redefining luxury travel.