Senior Associate, Client Operations, Maintain The

Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

LI-Hybrid

**Job Description**:
**Deliverables**
- Responsible for managing requests and liaising with other support teams, both internal and external, to obtain solutions to issues raised by the end user
- Responsible for end user support in relation to system troubleshooting or functionality failures. Such communication shall be managed within an agreed upon SLA
- Define the standard set up for each system in line with the target operating model and work with the client integration team to ensure adherence
- Act as an SME on the system when it comes to system changes and project requests

**Strategic Goals**
- Work to improve the standard of system support and training globally to ensure SLAs are adhered to and system training content quality and delivery is targeted at the right audience, engaging and meets their objectives
- Align with IT, product and operations to ensure goal of creating an effective support structure
- Align with the strategic goals of the business when working on project deliverables

**Budgeting and Reporting**
- Ensure reporting on progress is communicated effectively
- Ensure feedback is addressed and used to consistently improve the process

**Collaboration**
- During upgrades, the MTB team member will coordinate UAT, work with the vendor / IT to obtain documentation on functionality changes, communicate such changes to the end user and liaise with the training and procedure documentation team to ensure the upgrade is rolled out successfully
- Liaising with Ops Solution and Global Training to assess functionality updates for impact on processes and training content
- Ensuring that issues are fully resolved and there is constant communication with operations
- Ensure feedback is addressed and used to consistently improve the program

**Qualifications**:
**Essential**
- Fund Administration experience or
- Investor Operations experience
- Good systems knowledge

**Preferred**
- Appian/ Workflow knowledge

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

MUFG is an equal opportunity employer.