Senior Executive
1 week ago
**COMPANY DESCRIPTION**
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
**RESPONSIBILITIES**
- Manage pre-and post-course administrative matters for each new programme to ensure smooth execution and running of all programmes.
- Assist in managing training registration and course implementation and administration workflows while ensuring constant review and improvement of the respective workflows.
- Perform daily transaction in the Training Partners Gateway and Training Management System.
- Liaise with trainers and partners to create and update teaching resources on the Learning Management System prior to the start of the class and during class itself.
- Collate and analyse course evaluation results to evaluate the effectiveness of training programs to determine whether they met their objectives.
- Identify, analyse, and monitor issues that affect quality of courses and trainers.
- Provide operational insights to achieve key performance indicators.
- Utilise participants information from data and research to understand trends and opportunities.
- Design and develop e-learning materials for relevant courses.
- Any other duties as assigned.
**QUALIFICATIONS**
- A diploma with at least 3 years of relevant experience in training institutions or relevant area.
- Proven experience in TMS and LMS administration, including configuration, troubleshooting, database reporting, and issue resolution.
- Familiarity with adult learning principles, digital pedagogy, and performance-based learning models.
- Have an eye for detail with the ability to multi-task in a fast-paced working environment.
- A driven individual with strong creative, analytical and interpersonal skills along with a high degree of personal and professional integrity.
- A resourceful style with the ability to work independently, take initiative and manage multiple tasks and projects as well as to be a team player who is eager to collaborate with others.
**OTHER INFORMATION**
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