Store Supervisor

**Duties of Store Supervisor include**:

- Maintaining smooth operations of stores.
- Provide personalized consultation and styling advice for customers.
- Motivate team in delivering boutique KPIs and implementation of key initiatives.
- Responsible in presenting merchandise desirably in accordance to suggested guidelines and maintaining a tidy store consistent with client expectations.
- Identify training needs and assist in training and guidance of team members.
- Foster a team working attitude, open to provide and receive constructive feedback, be a role model to other employees.
- Supervises team performance, providing customer service levels and operational feedback to management.
- Coordinates, liaises, and assists customer on service-after-sales (repair).
- Assist in inventory management, roster planning and cashiering services.
- Perform assigned duties per requests from Supervisor/Manager.

**Who we are**:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

**Why you'll love working here**:
At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

**What we value**:

- INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
- PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
- DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
- The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

**Ideal background of Store Supervisor**:

- At least 3 years of retail or hospitality experience, demonstrating supervisory responsibilities in previous employment(s).
- Computer literate; familiarity using POS systems.
- Extremely personable, positive, and approachable.
- Fantastic customer service skills.