Store Supervisor

1 day ago

Singapore SPS MART PTE. LTD. Full time $30,000 - $60,000 per year
Job Overview:

We are looking for an organized, proactive, and customer-oriented Store Supervisor to oversee daily operations at our convenience stall. The ideal candidate will be responsible for managing store activities, ensuring stock availability, providing excellent customer service, and leading a small team of staff. As the Store Supervisor, you will play a key role in maintaining store standards, handling cash transactions, and ensuring that customers have a smooth shopping experience.

Key Responsibilities:
  • Daily Store Operations :

Oversee the daily operations of the convenience stall to ensure smooth and efficient service.

Open and close the store as per schedule, ensuring all security protocols are followed.
- Team Supervision :

Supervise, train, and motivate a small team of staff to ensure high levels of productivity and customer service.

Schedule shifts and monitor staff performance, providing constructive feedback where necessary.
- Customer Service :

Ensure that customers receive exceptional service and resolve any complaints or issues promptly.

Greet customers, assist with product selections, and provide information about promotions or new products.
- Inventory and Stock Management :

Monitor stock levels and place orders to replenish products as needed.

Ensure that the store shelves are well-stocked, organized, and attractive to customers.

Conduct regular stock checks and maintain proper inventory records.
- Cash Handling and Sales Transactions :

Oversee the cash register, ensuring accurate transactions and balancing cash drawers at the end of the day.

Handle cash, credit card payments, and process refunds or exchanges as needed.
- Store Cleanliness and Safety :

Maintain a clean and organized store environment, adhering to health and safety standards.

Ensure all store equipment is well-maintained and working properly.
- Reporting :

Prepare daily, weekly, and monthly sales reports.

Report any incidents, customer feedback, or issues to the Store Manager

Requirements:
  • Education :

Minimum of O-Level or equivalent. Higher qualifications in Retail or Business Management is a plus. Experience :

At least 1-2 years of experience in a retail or customer service environment, with supervisory experience preferred.
- Skills and Competencies :

Strong leadership and interpersonal skills.

Excellent communication skills in English (ability to speak other languages is a plus).

Ability to work under pressure and manage time effectively.

Basic knowledge of cash handling and POS systems.

Familiarity with inventory management and retail operations is a plus.

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