Customer Service Assistant

3 days ago

Singapore OCI SYSTEM PTE. LTD. Full time

**Job Scope for Customer Service Assistant** The Customer Service Assistant for the accounting system solution provider. Plays a crucial role in delivering excellent customer service, addressing initial system usage inquiries, and establishing a strong foundation for positive customer relationships. **Handling Product and Service Inquiries**: Assist potential customers by providing information about products or services, answering their initial inquiries, schedule appointments and helping them understand the features and benefits of the offerings. **Customer Documentation**: You would be responsible for preparing and maintaining various administrative documents, such as sales order, invoice and receipt. **Customer Communication**: Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience. **Collaboration**: Facilitate a smooth handover and onboarding process by partnering closely with the implementation team. Ensure that products or services are configured accurately and meet customer expectations. Collaborate effectively with internal teams, including Level 2 and Level 3 support, to resolve issues promptly and deliver seamless, high-quality customer support throughout the service lifecycle. **Feedback Loop**: Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service. **Continuous Learning**: Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers. **5-Day Work Week**: A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements. **Requirements**: - Strong communication skills - Able to work independently - Cooperative and supportive team member - Friendly, positive and solution-oriented disposition **Qualifications and Experience** - "O" level or equivalent - Minimum 1 year of working experience preferred - Accountant, Bookkeeper or Customer Service experience preferred - Knowledge and experience with Accounting software would be an advantage - Immediate availability preferred

  • Customer Service Admin Assistant

    2 weeks ago

    Singapore SONG KWANG ELECTRIC SERVICE Full time

    Answering questions about a company's products or services. - Processing orders and transactions. - Resolving issues and troubleshooting technical problems. - Delivering information about a company's offerings. - Providing proactive customer outreach. - Handling customer complaints. - Arrange schedule for technicians - Data Entry

  • Customer Service

    5 days ago

    Singapore Watch Repair Service Centre Full time $4,000 - $6,000 per year

    Job Description / 职责描述:Minimum GCE 'O' Level / Diploma in Business, Retail, or related fieldAt least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service roleAble to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power...

  • Customer Service Officer

    2 weeks ago

    Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full time

    In this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. - Experience in both inbound and outbound travel industry - Able to work...

  • Sales & Service Associate

    2 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    5 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Temp Customer Service Officer

    2 days ago

    Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time

    **CONTRACT JOBS!**: **(5 Months)**: **TEMP CUSTOMER SERVICE OFFICER**: **(LOCAL ADMISSIONS)**: SINGAPOREANS/ PRs ONLY **( **Salary - **$2,000 to $2,300 **) **LOCATION** Jurong | Pioneer **JOB DESCRIPTION** - To assist in answering calls for the Call Centre. - Assist in other ad hoc duties assigned by the reporting Supervisor. **WORKING HOURS** - Mondays...

  • Customer Service Officer

    1 week ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a...

  • Customer Service Coordinator

    3 days ago

    Singapore HONGTAI SERVICE PTE. LTD. Full time

    Job Responsibilities: - Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments. - Manage and solve Customer's complaints and feedback promptly. - Support the operations in the...

  • Customer Service Assistant

    5 days ago

    Singapore DB GOLF TRAINING & PERFORMANCE CENTER PTE. LTD. Full time $20,000 - $25,000 per year

    Job Title : Customer Service Assistant (Part-Time)Location : New DB Golf Center Location in the North (with occasional work at DB Golf Center in Tampines)About the Role :DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team. The role will primarily focus on customer service at the new location, with occasional shifts at our...

  • Customer Service Assistant

    1 day ago

    Singapore Eco Global Full time $13,200 - $144,000 per year

    A Customer Service Assistant assists customers with inquiries related to a company's products and services. Customer Service Associates maintain adequate company and product knowledge to provide proficient service. Also known as Customer Service Representative.Customer Service Assistant Responsibilities: Attending training sessions to grow knowledge of...