Customer Service Assistant

2 weeks ago


Singapore Eco Global Full time $13,200 - $144,000 per year

A Customer Service Assistant assists customers with inquiries related to a company's products and services. Customer Service Associates maintain adequate company and product knowledge to provide proficient service. Also known as Customer Service Representative.

Customer Service Assistant Responsibilities:

  • Attending training sessions to grow knowledge of product and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.

Customer Service Associate Requirements:

  • High School Diploma, GED, or suitable equivalent.
  • 1+ years customer service experience, preferably in related field.
  • Successful completion of provided training.
  • Proficient computer skills.
  • Experience with CRM preferred.
  • Proficient with MS Office suites.
  • Excellent phone etiquette.
  • Outstanding communication skills, both verbal and written.
  • Strong people skills.
  • Ability to sit at a desk for extended periods.


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