IT Service Delivery Specialist
20 hours ago
Summary: IT Service Delivery
- Manage IT service requirements shall include managing IT incidences, Service requests, problems and change requests, IT configuration, and IT reporting
- Manage the IT hardware, inventories, and warranties
- Manage and resolve local Servers, Lan/WAN, cabling, Video conferencing, backups, offsite backups, switches, firewall, and ensure system availability
- Troubleshoot PC, network, servers and provide solutions to resolve such failures on both an immediate and long-term basis
- Manage IT assets and inventory, ensure continuous delivery of IT services through oversight of service level agreements
- Any other ad-hoc duties as assigned
**Requirements**:
- At least 5 years of a service desk or end-user support experience
- Strong customer service and problem-solving skills
- Demonstrated understanding of hardware troubleshooting (printers, scanners, laptops)
- Experience in Active Directory Administration and Window servers
- Knowledge of basic troubleshooting on M365, win10, and Microsoft office packages
- Basic networking/server configuration including an understanding of LAN, WAN, Wireless, and VPN
- Knowledge of ServiceNow ticketing system
Lim Shen Chee (Reg No. R1660557)
EA License No. 07C5771
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