Outlet Operations Manager
1 week ago
As an Outlet Operations Manager is responsible for the overall operations of the outlet. You will be required to ensure the proper execution and development of the outlet both operationally and financially, by leading the team members to deliver the highest quality of service, food and beverages to the guests.
Roles & Responsibilities:
- Oversee the daily operations of a few outlets for efficient operations
- Ensure all internal procedures are followed and respected
- Handle food and beverage preparation and ensure desired quality and standards are achieved
- Provide excellent service experience to all customers
- Plan and assign daily workloads to team members.
- Responsible for the financial performance of the outlet in accordance with budget guidelines
- Responsible for producing monthly reports as requested
- Ensure that the appearance and maintenance of the outlet are always at the highest level
- Ensure that a high standard of service is always delivered
- Maintain the outlet facility clean and safe.
- Always be aware of competitors, including their pricing and promotions and advise the management on the best approach for the outlet
- Other ad-hoc office operations and functionality
Job Qualification:
- Team Player
- Customer-centric
- Good communication skills
- At least 5 years of working experience
- Able to work independently and under pressure
- Able to work long hours, shifts, weekends, and public holidays
- 6 days work week
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