
Outlet Manager
15 hours ago
**Overall Job Scope**:
- Achieve sales budget by continuous improvements in customer service, meeting customers’ needs with good store layout, presentation, analysis, management planning, implementation and control.
- Focus on staff development and manage and motivate sales team coupled with good operating systems and procedures for efficient and effective operations.
- Achieve synergy by good team co-operation with all departments and stores.
**Key Responsibilities**:
- Opening of outlet
- Conduct pre-opening sales floor checks on:
- Cleanliness.
- Facilities readiness.
- Promotional areas set up.
- Hold daily staff briefing/store briefing.
- Monitor and handle staff attendance.
- Provide:
- updates to staff and promoters on changes and promotions.
- instructions for daily routines.
- Standby and greet customers.
- Maintain Store cleanliness, security and facilities (toilets etc) throughout the day.
- Check on staff allocation and discipline.
- Monitor cashier operations and customer flow.
- Do periodic checks on sales
- Confirm previous day sales performance.
- Ensure that signages are put up at the prominent location.
- Check on presentation of merchandise in store.
**Other Duties**:
- Handle customer queries/feedback.
- Handle staff consultation.
- Communicate and co-ordinate with other outlets.
- departments through regular checks.
**Other operational Responsibilities**:
- Learned the SOP for drinks
- Daily preparation of drinks and ingredients
- Manage the store inventory and ensure stocks are checked, records are kept and delivery of stock is properly accounted
- Liaise with the suppliers to ensure the outlet inventory is adequate for the outlet sales
- Communicate with other outlet Store Managers to seek assistance or support if your outlet is in shortage of manpower or stocks.
- Attend to and resolve customers’ complaints
- Update Management of competitor’s business activities in the vicinity of the outlet on a regular basis.
- Ensure the outlet equipment are in good working condition and repairs are promptly carried out for faulty equipment.
- Ensure daily takings are properly tallied up and banked in in accordance with SOP.
**Key Requirements & Attributes**:
- Minimum ‘Degree’ / ‘Diploma’ Level qualifications.
- Minimum of 5 - 8 years of experience in the retail industry in a managerial role.
- Service oriented with good planning, organising and managing skills.
- Ability to:
- exercise good judgment and make sound decisions.
- handle stress and difficult parties.
- work on shift and long hours.
- Computer Literate.
- Proficient in English (Spoken and Written) and Mandarin.
- Possess good interpersonal and communication skills.
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