Service Manager
2 days ago
**Responsibilities**
- Responsibility for day-to-day order and outfit management processes and queries
- Be an active member of the “Service Management” knowledge base regionally and globally
- Any other task determined necessary by line management.
- Be the main customer point of contact for ordering
- Compilation of quotations, both paper and electronic
- Liaise with and assist finance to resolve any account/debt issues
- Maintain accuracy of New Edition subscriptions and vessel outfits
- Execute all New Builds from quotation to delivery
To provide prompt and accurate feedback to customer queries
**Requirements**:
**Requirement**
- Min Diploma Business Management or its equivalent
- At least 1-2 years’ experience in customer service role required
- Computer literate, with good skills in MS O365 (Excel, PowerPoint, Word, Outlook, MS Teams)
- Experience of working with business systems including order & invoice systems and Teamwork
- Knowledge of the shipping/marine industry is an asset.
- Customer facing soft skills
- Strategic understanding
- Commercial understanding
- Strong product knowledge and understanding
Clarence Khoh
R1552376
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