Senior Assistant Manager, IT Services
3 days ago
Responsibilities:
- Manage an automation solution portfolio and associated projects by aligning to the IT strategy- Identify opportunities for optimization, redesign, or process improvement- Monitor system health and performance based on key metrics to detect potential issues that may affect the user experience of automation solutions- Work with vendors and teammates to provide administrative/operational support across automation solutions as needed- Partner with stakeholders, vendors, and IT management to align to the IT strategy for new and existing automation solutions to create system roadmaps and business processes- Analyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing automation solutions- Contribute to a strong technical culture among the IT team and vendors that emphasize technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiences- Manage maintenance outsourcing & contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business impact & reduce costs- Provide regular actionable updates on ongoing projects and operational matters/issues related to automation solutions- Assist in drafting and reviewing automation-related policies and procedures, and documentation for effective management of new and supported automation solutions- Implementing and monitoring for compliance with automation-related policies and procedures- Assist in the budgeting for automation-related projects and operations- Assist in the preparations of automation solutions for IT audits and any other tasks that may be assigned by reporting officer
**Requirements**:
- Bachelor's degree or equivalent work experience- Minimum 1 year of experience as part of a team in architecting, troubleshooting, diagnosing, prototyping, gathering requirements, and/or supporting systems- Proven ability to manage outsourced partners/vendors- Proven ability to contribute in a team-oriented environment- Proven ability to work creatively and analytically in a problem-solving environment- Proven ability to learn and master new skills independently- Excellent leadership, communication (written and oral), and interpersonal skills-
- Preferably with some experience or working knowledge in programming languages (PHP, asp.net, Java), database technologies (MSSQL, MySQL, PostgreSQL), Microsoft Power Platform (e.g. Power Automate, Power App), and cybersecurity
This is a 3 years contract appointment.
Hiring Institution: LKC
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