Inside Sales Manager

4 days ago

Singapore Oliver Healthcare Packaging Full time

We are searching for an experienced Inside Sales Manager at our Singapore facility.

Position Summary

Our mission is “ to safely deliver life-saving products” the products we make are geared towards healthcare companies who require the highest level of quality and care. As a result, we are looking for people who understand the importance of a higher purpose. The inside sales manager serves that function by ensuring our customers are getting the right service and products, specific to their needs. This role requires a good understanding of consultative sales, solution and interdisciplinary collaboration experience are a must to be successful. The role is responsible for developing cross-functional relationships with new and existing customers in a culturally and geographically diverse market. The inside sales manager must have an ability to consistently follow-up and bring multi-year projects to a close, while meeting quarterly and annual performance objectives. The primary role objectives are:
**Responsibilities**:
Sales Growth

Develop and maintain good relationships for given territory
Support global key accounts in territory and share insights and intelligence within global sales organization
Consistently update and work from customer relationship management (CRM) tool
Develop new customers and new business to meet territory sales growth objectives
Follow up quickly on marketing leads generated, ensure consistent messages and needs are addressed when leads are routed
Promote company products and capabilities via customer meetings, industry exhibitions and technical seminars
Develop adjacent industry relationships with companies serving healthcare manufacturers
Attend regional association meetings, networking and become member as necessary to expand Oliver’s presence in the region
Interface regularly with commercial leaders regarding new product and new market opportunities
Identify target accounts and create a strategy for closing new business
Uncover price targets and competitive information

Account Maintenance

This role covers Asia market
Understand the customer’s market, financial results, and buying cycles
Manage account forecasts and assist with budget process at year end
Capture and communicate competitor activities
Maintain great customer relationships and maintain high level of customer satisfaction
Maintain marketing databases including lead follow up and maintenance from existing accounts
Communicate customer specifications and requirements to manufacturing, process engineering, production planning, graphic production areas, etc.
Work internally to negotiate accurate ship dates that are close to the customer’s request date
Expedite all customer requests for rushed deliveries and communicates schedule request changes to production planning and manufacturing departments
Captures all customer complaints and tracks them in accordance with established practices and procedures

**Requirements**:
Proficiency in Korean language is an advantage to liaise with customers from Korea
B.S. in Marketing, Sales, General Business, Engineering or closely related field
At least 4 years of successful business development experience required
A record of building great customer relationships
Strong listening and presentation skills required
Strong negotiating and closing skills
Computer and business writing competency
Excellent verbal and written communications skills
Ability to multi-task, prioritize, and manage time effectively
Ability to travel 50% of the time internationally

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