Senior Registration Executive

3 days ago

Singapore RHAPSODY CONCEPT PTE. LTD. Full time

**We are seeking a dedicated and detail-oriented Sr. Registration Executive to join our team. As a Sr. Registration Executive, you will be responsible for managing the registration process for our organization, ensuring a smooth and efficient experience for our clients/customers. Your primary goal will be to provide exceptional customer service and support, while accurately collecting and recording registration information.**

**Responsibilities**:

- **Manage the registration process, including registration forms, data entry, and database management.**
- **Interact with clients/customers to provide information, answer inquiries, and assist with registration-related matters.**
- **Maintain accurate and up-to-date registration records in compliance with organizational standards and policies.**
- **Collaborate with internal teams to coordinate registration logistics and ensure seamless event/program execution.**
- **Handle payment processing and manage registration fees, refunds, and financial records.**
- **Troubleshoot and resolve registration issues, including technical problems and customer concerns.**
- **Provide on-site registration support during events/programs, including attendee check-in and providing assistance as needed.**
- **Monitor registration trends and analyze data to identify areas for improvement and implement strategies to enhance the registration process.**
- **Stay updated on industry trends, regulations, and best practices related to registration and customer service.**

**Qualifications and Skills**:

- **Diploma or Degree in a relevant field (e.g., Business Administration, Hospitality, Event Management) or equivalent experience.**
- **Proven experience in registration management or customer service roles, preferably in a similar industry.**
- **Strong attention to detail and ability to accurately handle and record large volumes of data.**
- **Excellent communication skills, both written and verbal, with the ability to interact professionally with clients/customers.**
- **Proficiency in using registration software/systems and databases.**
- **Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.**
- **Problem-solving and critical-thinking abilities, with a proactive approach to resolving issues.**
- **Ability to work effectively in a team environment and collaborate with cross-functional teams.**
- **Exceptional customer service skills, with a focus on providing a positive experience for clients/customers.**
- **Flexibility and adaptability to work in a fast-paced and dynamic environment

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