Customer Success Manager- Japanese Speaking
4 days ago
**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $4,000 - $4,500 Per Month**Date Posted**
- 18 hours agoAdditional Details
**Job ID**
- 95036**Job Views**
- 31Roles & Responsibilities
Our customers’ success is directly representing Expereo’s success, and the Customer Success Manager (Japanese Speaking) plays a key role in putting this into action. The Customer Success Manager’s job is to make sure our small to mid-sized customers are informed, satisfied and are getting the most out of our services.
The Customer Success Manager (Japanese Speaking) must be able to handle many tasks, whilst keeping customer success top-of-mind.
**THE RESPONSIBILITIES**:
Here is how your day-today responsibilities of the role will look like, but are not limited to:
- Regularly check with our customers about how Expereo services are meeting their requirements and whether there are areas for possible improvement, act as the internal voice of the customer
- Responsible for the retention of assigned accounts
- Responsible for the growth of assigned accounts through upgrades, adds, moves and revenue expansion by bringing to the customer’s attention new sales opportunities and new sales ideas
- Reduce churn by managing cancellation of orders and services
- Manage the implementation process of accounts together with Service Delivery
- Manage the onboarding of new accounts, together with Project Management (when appropriate)
- Implement initial kickoffs internally and externally, together with Project Management (when appropriate)
- Be responsible for arranging customer training and education in expereo.one, as well as providing communication and training around the Expereo products and managed services roadmap
- Regularly obtain customer references / case studies
- Review Operational Performance on a regular basis
- Build valuable relationships to make our existing customers the best references for our new clients, ensuring the highest level of customer satisfaction
- Provide quarterly Business Reviews
- Make recommendations of the actions needed to improve customer net promoter scores and feedback.
**THE SKILLS AND COMPETENCIES**:
- Educated to degree level or equivalent
- Proficient in Japanese Language
- 2-3 years account management or customer success experience
- Strong administrative skills; very accurate, well organized, creative, persistent and quality driven
- Ability to focus on results and customer satisfaction, meeting departmental and company goals.
- Excellent interpersonal skills, including experience in dealing with all levels in different functional departments.
- Able to make informed, educated and timely decisions, under pressure
- Demonstrated experience in improving and implementing processes
- An excellent communicator
- Technical skills in Networking and Telecommunication are beneficial
- Creative, proactive and a collaborative team worker, who enjoys building meaningful internal and external relationships.
Tags
customer
success
manager
japanese
speaking
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